Terms and Conditions

Buying tickets and attending HanaCon 2026

HanaCon 2026 will take place on Saturday 16 May and Sunday 17 May 2026.

§ 1. Scope

  1. HanaCon is organised by HanaCon e.V., based at Baumgartenstr. 22, 30419 Hanover, registered with the Hanover Local Court under registration number VR 203762, and can be contacted via the following email address: [email protected].
  2. For orders of tickets for HanaCon 2026 via the online ticket shop and at the box office, these General Terms and Conditions apply exclusively and are accepted upon placing the order.
  3. Furthermore, the following conditions apply to attendance at the event between the ticket holder (hereinafter referred to as the “visitor”) and HanaCon e.V. as the organiser of HanaCon. Further rules of conduct (cosplay and house rules) also apply to attendance at HanaCon. These can be viewed on the HanaCon website. All rules are also displayed in the information area and can be viewed on site.

§ 2. Disclaimer

  1. We accept no liability for damages of any kind, unless HanaCon e. V., including its team of volunteers, has acted with gross negligence.

§ 3. Sales

  1. Online ticket sales for HanaCon 2026, including Early Bird tickets, will begin in September 2025. Online sales are expected to end on 31 October 2025 or once the allocation has been sold out.
  2. Online sales for HanaCon 2026, including standard tickets, will begin on 1 November 2025. Online sales will end on 15 May 2026 or once the allocation has been exhausted.
  3. Online tickets are sold on a personalised basis and will be checked against photo ID if not assigned. They are also limited in number.
  4. There is no entitlement to the issue of a ticket, particularly in the event of technical problems during the ticketing process.
  5. A box office will be set up at the venue on the day of the event, where limited-edition tickets can also be purchased. Reservations are not permitted under any circumstances.

§ 4. Conclusion of a contract for online tickets

  1. By ordering online tickets, the purchaser makes an offer to HanaCon e. V. The contract of sale is only concluded once HanaCon e. V. has sent an order confirmation to the purchaser’s email address.
  2. The available payment methods are bank transfer, PayPal and credit card.
  3. The payment deadline for bank transfers is 14 days after receipt of the purchase confirmation. The payment deadline for PayPal and credit card payments is immediate.

§ 4. Withdrawal and cancellation

  1. If a ticket remains unpaid after 14 days, a payment reminder will be sent with a 3-day deadline. If payment is still not received by then, the ticket will be cancelled by HanaCon e.V. and returned to the ticket allocation.
  2. Should a bank transfer be received after cancellation by HanaCon e.V., it will be returned without comment. A new order is required. Should ticket prices have changed in the meantime, there is no entitlement to the previous price.
  3. Cancellation by the purchaser is possible until 31 April 2026. However, a cancellation fee of 5 euros will be charged. Cancellation after 31 April 2026 is only possible in exceptional circumstances (illness or bereavement) – please contact us by email at [email protected] to submit a request. We recommend reselling the ticket to other interested parties. Please note that the ticket is personalised.
  4. There is no statutory right of withdrawal for the purchase of tickets (Section 312g(2) sentence 1 no. 9 of the German Civil Code (BGB)).

§5. Einlassarmbänder & Übertragbarkeit

  1. Die Online-Tickets der HanaCon werden nach der Zahlung an die angegeben E-Mail im Bestellvorgang gesendet. Das Online-Ticket kann ausgedruckt oder auch digital auf dem Smartphone mitgebracht werden. Hier wird es dann einmalig eingescannt und gegen ein Einlassarmband eingetauscht.
  2. Die Einlassarmbänder, die gegen Einscannen des Online-Tickets oder gegen Bezahlung an der Tageskasse erworben wurden, müssen während der gesamten HanaCon auf dem Gelände sichtbar getragen werden. Der Einlass ist nur mit einem gültigen Einlassarmband möglich. Bei Verlust übernimmt der Veranstalter keine Haftung.
  3. Die Online-Tickets der HanaCon sind personalisiert. Bereits beim Kauf müssen Vor- und Nachname aller Ticketinhaber angegeben werden. Nur ein personalisiertes Ticket berechtigt zum Tausch gegen ein HanaCon- Einlassarmband. Beim Umtausch kann das erworbene Ticket sowie der Personalausweis (oder ein anderes amtliches Dokument, das die Identität mit Lichtbild nachweisen kann, z. B. Reisepass, Führerschein, Schülerausweis, Krankenversicherungskarte) vom Veranstalter verlangt werden.
  4. Bis zum 15. Mai 2026 kann das Ticket online auf eine andere Person übertragen werden. Danach ist eine Übertragung nur noch vor Ort an der Tageskasse/Information möglich.
  5. Wie viele andere Conventions wird auch die HanaCon e. V. ehrenamtlich organisiert. Von Fans für Fans. Es ist ausdrücklich untersagt, die Tickets zu einem höheren Preis zu verkaufen. Sollte der HanaCon e. V. Kenntnis von überteuerten Ticketverkäufen erhalten, kann der ursprüngliche Käufer in Zukunft keine Tickets mehr erwerben, erhält Hausverbot für alle Veranstaltungen des HanaCon e.V. und kann unter Umständen rechtliche Konsequenzen erhalten.

§6. Event & House Rules

  1. In the event of HanaCon being cancelled, you are entitled to a refund of the ticket price. Travel and accommodation costs will not be refunded in the event of cancellation.
  2. The event area (the convention site) comprises the Wienecke XI. Congress Centrum Hannover, its forecourt and car park. Any public car parks are not part of the event site. HanaCon e. V. is not authorised to deploy stewards on public land. However, we endeavour to ensure the safety of HanaCon visitors within the limits of our legal capabilities.
  3. The organiser, HanaCon e. V., has the right to issue instructions on the premises. To ensure that everything runs smoothly, the HanaCon organising team is supported by the HanaCon crew. The instructions of the crew must also be followed. In addition, the rules of conduct for visiting HanaCon (cosplay and house rules) displayed at the venue apply. These can be viewed on the website or via notices in the information area.
    Employees of Wienecke XI have the right to enforce house rules.
  4. By entering the event, the visitor irrevocably agrees that the organiser and accredited press representatives may take video and photographic recordings of the visitor as a participant at HanaCon for information, documentation and promotional purposes, and may reproduce and publish these in print and audiovisual media. This consent is given without remuneration and is unlimited in time and space. The provisions of the Federal Data Protection Act and the GDPR shall be observed. All rights may also be transferred to third parties for the aforementioned purposes.
  5. Upon entering the convention venue, a security check may be carried out by the security staff / convention volunteers on site (e.g. bag checks).
  6. Dangerous items (e.g. glass bottles) may be confiscated. A detailed list of prohibited items can be viewed on the website. Visitors hereby agree to this.
  7. The organiser reserves the right to refuse entry to the convention site to visitors who violate the laws of the Federal Republic of Germany, the house rules and the cosplay regulations, or to expel them from the convention site at a later stage. In such cases, the admission fee will not be refunded. If a visitor commits or attempts to commit a criminal offence on the convention grounds, they will be removed from the grounds without prior notice and the matter will be reported to the police.
  8. The organiser is entitled, for safety reasons, to temporarily or completely clear and close convention areas without any entitlement to a partial refund of the ticket price. The relevant instructions of the organiser or persons appointed by them must be followed.
  9. There is a maximum capacity for the convention areas; once this is reached, further visitors must be refused entry. There is no entitlement to a partial refund of the ticket price.
  10. Problems may arise even a few minutes before the start of a programme item. The postponement or cancellation of programme items is not grounds for a refund of the ticket price.

4. Final destination and contact details

  1. German law applies exclusively.
    The event will primarily be held in German. However, due to the cultural nature of the programme, some individual events will be offered in English,
  2. Korean or Japanese. We will endeavour, however, to provide interpreters for the German language.
  3. Our General Terms and Conditions apply in their current version; the organiser reserves the right to make changes. Such changes will only be made in the specific cases listed below. These cases include, in particular, changes in legislation, changes in case law or changes in economic conditions, as well as amended requirements imposed by the relevant local authorities. Objections may be raised against such changes. The objection must be received by the organiser within one month.
  4. Contact address for enquiries: [email protected]
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