FAQ

HanaCon is a convention for Japanese and Korean culture where fans of anime, manga, K-pop, J-pop, cosplay, traditional art and music come together.
Whether you are into dance, language, traditions or modern pop culture – you will find like-minded people here! The event is suitable for all ages and invites you to discover the fascinating world of Japan and South Korea.

Not yet. 🙂

• Safety is our top priority! Before the first stalls were planned, we developed comprehensive safety concepts for the venue to ensure everything runs smoothly.
• A team of about 120 crew members keeps order and provides support on site.
• A first aid team is on standby for emergencies – do not hesitate to approach them if you need help!

Yes! The lost and found is located right at the entrance at the info desk.
If you are missing or have found something, please ask our team there.

Yes! If you would like to attend HanaCon as a member of the press, please send a request to .
Alternatively, you can report to the ticket desk – a responsible organiser will check your request on site.

Yes!
People with disabilities can bring one companion for free. Please bring your disability card and show it at the wristband desk.

Yes, but it is free!
Companions need their own ticket, but receive it free of charge when they accompany a person with a disability to HanaCon.

Yes!
Pupils aged 8 to 14 (inclusive) get 50 % off the ticket price.
Please bring proof of age. We do not offer group discounts, however.

Yes!
At the day ticket desk/wristband desk you receive an entry wristband that allows unlimited entry and exit during opening hours.

Yes!
Children up to and including 7 years of age get free admission when accompanied by an adult.

Please observe our cosplay rules. There you will find all information on the size and safety of your costumes.

Yes, make-up and masks are allowed,
but they must be suitable for all ages and must not contain any prohibited symbols. Please make sure your cosplay complies with the event guidelines.

Always ask for permission before photographing someone.
Take care not to disturb anyone or block escape routes. After that, you can take as many photos as you like.

Registration is done in advance via a Microsoft Forms form.
Spots are limited. If spots are still available, you can also sign up at the info desk on site. This will be announced in good time.

Yes, as long as it does not violate the house rules or cosplay rules. Please make sure your setup does not affect other visitors.

Yes! You will find the exact times and guests in the programme booklet.

Yes, we welcome suggestions! Contact the info desk directly, where an interest list is kept, or send us an email at .

Yes, the stage programme is recorded for internal purposes and promotion.
Individual programme items may be filmed or streamed by media representatives or management.
Photos are also taken during the event. All photographers and videographers are required to obtain the consent of the people they film before recording.

Yes! You will find an overview in the room plan.

Besides the cosplay catwalk contest there are:
• 🎨 Drawing contest
• ❓ Anime quiz
• 🎁 Several small prize draws and activities

Yes! All areas of HanaCon are on one level and accessible.

No. For insurance and liability reasons we cannot keep medication or medical aids for visitors.

Yes! Assistance dogs are allowed.
If your four-legged companion needs water, feel free to ask at the info desk.

No, there are currently no dedicated quiet areas.

No. An application is no guarantee of a spot. The team reads every application and gets back to you by e-mail.

Calls that are not open yet show a “Notify me” button. Sign up for the newsletter there and you will hear as soon as applications start.